If your banner is not appearing in the targetted area try the following:
- Clear your WHMCS template cache directory to remove any temp files that might be causing the updates not to display.
- Ensure your WHMCS theme (especially if you are using a custom theme) has the hook tokens required for this module, for example:
- {AdminHomepage}
- {AdminAreaViewTicketPage}
- {AdminAreaClientSummaryPage}
- {ClientAreaHomepage}
- Restart or clear any web server level caching (including 3rd party caching such as CloudFlare), depending on your website setup, you may have advanced caching that is causing the site to not appear updated. You may need to exclude or adjust the cache timings for certain pages on your website.
- Enable hook logs as per the WHMCS instructions here: https://help.whmcs.com/m/troubleshooting/l/1407765-troubleshooting-debugging-hooks and confirm if you see the logs for the Banner Manager. Example output: "BannerManager: ClientAreaHomepage hook has run. Posted Vars: {your banner}"
