Affecting System - Dell Blade Node in UK Coventry DC

• 07/11/2025 23:15
• Last Updated 08/11/2025 11:12

UPDATE 3: The data centre team are still investigating what caused this IP routing issue, we have been unable to find any issues within the chassis or the assigned rack space. We will continue to update here while investigation is on-going. To note, the servers were "online" in terms of powered and showing correctly when directly connected to (e.g. we could see server was running processes as normal), but this was a network routing issue which correctly appears to have been out of our control.

We are making the servity of this issue down to Medium now, while it is in post-incident status. 

UPDATE 2: Our data centre team performed a clear of the ARP table and while we shut down all nodes within the server. We then performed a slow boot of all the chassis's nodes which have already started to come back online. We are monitoring the situation and diving into possible reasons of this incident. We will update further as our investigation progresses, we are very sorry for the unplanned and unexpected downtime to those customers impacted.

Server status details can be found at: https://status.hostmedia.uk/status/platform 

UPDATE 1: We have verified the servers are showing the login prompts and they appear to be working but network connections to the server from outside of iDrac appears to be an issue. All statuses on the chassis are green and OK statuses. We are continuing to work with the engineering team at the DC.

One of our Dell blade chassis is impacted with all nodes within the chassis unavailble to the network. Our data centre engineers are investigating and our team are able to connect to iDrac management consoles but public access to the servers is unavailable.